Every feature your AI receptionist ships with.
Analese brings phone answering, calendar-connected booking, conversation handling, and structured caller intake together. Explore its CRM, external connections, SMS, waitlist, voicemail summaries, and review-request capabilities. A-CRM is available as a $39.95/month add-on on any paid offer; see current pricing options.
Every Analese offer includes Analese’s built-in calendar. Current paid Small Business and Large Business call-volume offers support connecting a calendar your business already uses; Free includes the built-in calendar only.
Phone answering & scheduling
Answers inbound calls. Checks before booking.
When your phone line is connected and live, the receptionist can answer inbound calls. With a supported calendar active, it checks the calendar’s current availability and submits a booking only after the caller confirms the details. Use Analese’s built-in calendar on any offer, or connect a calendar your business already uses on a current paid Small Business or Large Business offer.
With a supported calendar connected on an eligible offer, the receptionist can book from your verified availability. Connect your calendar.
You choose your receptionist; we don’t force one on you. Businesses can select from different receptionist voices.
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Answers calls on your connected line
Once your phone line is connected and live, your receptionist can answer inbound calls in seconds.
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Books into Analese’s built-in calendar or a connected calendar
Analese checks a supported, active calendar before offering a slot. It asks the caller to confirm the date, time, and booking details, then reports a booking only after the calendar accepts it. Calendar integrations depend on the offer and connection you configure.
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Qualifies intent before any human sees it
Captures the caller’s reason for calling, urgency, contact details, and other useful context. By the time it hands off, your team has a complete lead record and a clear place to start.
A-CRM — your in-app CRM
Pipeline, leads, and reports — without a separate CRM subscription.
A-CRM is the built-in CRM that ships inside the Analese dashboard — ten modules, no separate CRM to buy, no second login, no integration project. Every caller the receptionist captures becomes a lead in the same pipeline your team works from.
Statistics & Reports
In-app CRM
Snapshot of calls, bookings, leads, and pipeline activity.
Sales Analytics
In-app CRM
Pipeline conversion, deal-value trends, and velocity.
Pipeline
In-app CRM
Deal stages from first call to booked appointment, in one board.
Leads
In-app CRM
Every caller becomes a lead, with intent and urgency already captured.
Contacts
In-app CRM
Lead-capture ledger flows into A-CRM Contact Management.
Reminders & Tasks
In-app CRM
Follow-ups and callbacks queued against each deal and contact.
Calendar
In-app CRM
A calendar of every booking the receptionist took, inside the CRM.
Documents
In-app CRM
Notes, quotes, and intake documents attached to the right deal.
Conversation Log
In-app CRM
Every transcript lives next to the contact it belongs to.
Email Marketing
In-app CRM
Campaigns to segments of your contacts — no separate ESP bill.
External CRM integrations
Fourteen external CRMs. Pick the one you already pay for.
A-CRM is the built-in CRM (above); these connectors push and pull contacts to the CRM you already use. All 14 connectors are included with an active paid call-volume offer, so you can keep using the tools you already pay for without creating a new silo. A-CRM is a separate optional add-on.
HubSpot
Best for · General sales
Default CRM — works for any service team.
Clio Grow
Best for · Law firms
Intake and lead CRM for law firms.
Lawmatics
Best for · Law firms
Legal client intake and CRM.
Follow Up Boss
Best for · Real estate
Agent pipelines and lead routing.
KV Core
Best for · Real estate
Insurance and real-estate CRM.
WiseAgent
Best for · Real estate
Real-estate transaction tracking.
Housecall
Best for · Home services
Field-service job routing.
Jobber
Best for · Home services
Service-business scheduling and invoicing.
Mindbody
Best for · Fitness
Class booking and member management.
EzyVet
Best for · Veterinary
Vet practice and clinical records.
Dentrix
Best for · Dental
Dental practice management.
WebPT
Best for · Physical therapy
PT clinic EMR and scheduling.
QuickBooks Online
Best for · Accounting
Books and small-business accounting.
Vagaro
Best for · Salon, spa and med spa
Booking, retail, and customer management for salons.
Calendar integrations
Analese Calendar or your existing one.
Every Analese offer includes Analese Calendar. Current paid Small Business and Large Business call-volume offers support connecting a calendar your business already uses; Free includes Analese Calendar only. When a supported existing calendar is connected, availability and booking still require confirmation from the live provider. Cal.com and Microsoft Bookings appear in setup only while their current provider checks pass.
Analese Calendar
Built in and included with every offer.
Google Calendar
A connected account alone does not confirm availability or a booking.
Cal.com
Offered in setup only while current provider checks pass.
Microsoft Bookings
Offered in setup only while current provider checks pass.
Multi-language answering
Speaks your caller’s language.
Every business picks a two-language preference — English and Spanish — on the receptionist’s roster. English is default; Spanish ships today. More languages are queued behind the same dispatcher and will land without a re-integration.
Languages shipped today
English
Available to callers in English. Default language: English.
Spanish
Available to callers in Spanish. Default language: English.
Today that means English plus Spanish. The dispatcher is built to walk the preference list until one matches the caller’s detected language, so adding a third language later is a roster update — not an integration.
SMS services
Three SMS features, all with shared disclosure controls.
SMS is part of the AI receptionist — not a third-party autoresponder glued on after the fact. A first send may be a single consent invitation; it does not itself grant consent, and an arbitrary reply does not unlock future texts. Only a clear keyword-only reply (YES, START, SUBSCRIBE, UNSTOP, Y, OK) opts a recipient in. STOP-family keywords opt the recipient out immediately. See the SMS program details.
Missed-call text-back
What triggers a text-back
- Call rings but the caller hangs up before we answer.
- Voicemail timeout — caller hangs up after the beep.
- After-hours overflow — the on-call queue is already full.
Consent & disclosure
The first outbound SMS may carry a one-time consent invitation. It is not consent: only a clear, keyword-only reply with one of YES, START, SUBSCRIBE, UNSTOP, Y, OK opts the recipient in for later non-essential SMS. The invitation text is exact:
Thanks for contacting Analese. You're messaging our AI assistant. By replying, you consent to receive AI-generated responses and to have your messages used for customer service and recordkeeping. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out.
STOP-family keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE) are honored immediately — the system replies with You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe. and never texts that number again unless the recipient later opts in with START.
Appointment updates & verifications
Four kinds of SMS, one envelope
Confirmation
Sent the moment the slot is first taken — the attendee has a written record of what was booked and when.
Change
Sent when a booking moves — reschedules trigger a fresh SMS with the new time so nobody shows up to the old one.
Cancellation
Sent when a slot drops off the calendar — the attendee knows the appointment is off without having to call in.
Reminder
Sent in the hours leading up to the appointment — a quiet nudge that cuts no-shows without a staff phone call.
Consent & disclosure
Appointment SMS uses the same shared gate. A first send may be the one-time invitation below; it does not grant consent. Later non-essential appointment texts require a clear, keyword-only reply with one of YES, START, SUBSCRIBE, UNSTOP, Y, OK. Each send keeps the opt-out path visible with a Reply STOP to opt out. reminder.
STOP-family keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE) opt the attendee out immediately; no further appointment texts are sent to that number until a clear START opt-in.
Review-request automation
When the receptionist bookmarks an appointment as completed, the review-request pipeline may send the one-time consent invitation asking the attendee to opt in before any review SMS. A clear keyword-only reply is required before a review request can be delivered; an arbitrary reply does not grant consent. The same consent ledger is shared with missed-call and appointment texts.
Consent & disclosure
If the recipient is not already opted in, the first review-request SMS is the one-time invitation below. It does not grant consent until the recipient replies with one of YES, START, SUBSCRIBE, UNSTOP, Y, OK as a clear keyword-only message:
Thanks for contacting Analese. You're messaging our AI assistant. By replying, you consent to receive AI-generated responses and to have your messages used for customer service and recordkeeping. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out.
STOP-family keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE) opt the attendee out immediately; the system replies with You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe. and no further review requests are sent to that number until a clear START opt-in.
Waitlist & cancellation auto-fill
A cancellation becomes a fill.
When a confirmed booking drops off the calendar, the next person inline on the waitlist gets a text with the shared disclosure offering the slot. They reply YES to take it or NO to stay in line; if the timer expires, the offer rolls to the next person automatically.
Cancellation notices from your calendar trigger the offer; the responder’s YES / NO reply rebooks the slot through your connected calendar — front-office staff never have to chase the opening.
Voicemail
Every voicemail gets a readable record.
Voicemail records appear in the dashboard with provider-state transcription when available. Eligible summaries can reach your team’s inbox, and the on-call line can receive a notification so the right person can call back before the lead goes cold.
Voicemail transcription & summaries
The dashboard records each voicemail and shows whether provider transcription is pending, available, unavailable, or failed. An eligible summary can reach your team email and the on-call contact for the location — so the “you have a voicemail” alert lands next to useful context, not just a phone-number badge.
Contacts & qualification
Every caller becomes a lead.
Reason for the call, urgency, contact details — captured before the AI ever hands the conversation off. This is the lead-capture ledger — every caller becomes a contact here, and flows into A-CRM’s Contact Management. Your dashboard holds every contact with its qualifications, so your team can triage the day in one screen.
The receptionist captures a structured record of the conversation: what the caller needs, how urgent it is (now / soon / this week / flexible), and how to reach them. Those details land in the dashboard ready for your team and CRM.
Conversation intelligence
More than an answer. A useful handoff.
Analese handles the conversation, remembers the important details, and gives your team a clear summary of what happened and what to do next.
Conversation handling
Outcome · a natural first response
The receptionist answers questions, follows the conversation, and keeps the caller moving toward a booking, handoff, or clear next step.
Structured caller details
Outcome · a lead your team can use
Names, contact details, reason for calling, urgency, and other relevant context are captured in a consistent lead record.
Summaries & next steps
Outcome · less follow-up work
Your team gets the gist of the call, what matters most, and the next action to take — in the dashboard or a timely summary.
Dashboard & analytics
See what it did.Triage what’s next.
A daily summary email lands in your team’s inbox every morning, transcripts are exportable for review, and the dashboard shows calls, bookings, leads, and follow-ups in one place. Manage each business location's name, address, hours, and contact phone in its own record.
Daily summary email
Every morning: how many calls, how many bookings, how many leads, what needs a callback. Goes to your team only.
Exportable transcripts
Each conversation ships with a written transcript and qualification envelope, ready to push to the CRM of your choice.
Activity & ledger
A continuous activity log of every call, text, booking, and CRM event.
Analytics & health
See throughput, missed-call rates, and the status of your connected tools.
Billing
Secure hosted checkout.
Plans use a secure hosted checkout with clear receipts and no payment details stored in your app. Upgrade or downgrade from the dashboard in a click and keep your team on the plan that fits.
Checkout is hosted securely, receipts are easy to find, and plan access updates after payment without asking your team to reconcile anything by hand.
Compliance
Shared SMS safeguards by default.
The AI announces itself on every configured channel, and STOP-family keywords opt the recipient out of every future SMS without delay. These are product controls, not a legal certification. The same posture carries through to vertical guardrails tuned for dental, legal, real-estate, contractor, healthcare, and accounting teams.
Disclosure line · verbatim
Thanks for contacting Analese. You're messaging our AI assistant. By replying, you consent to receive AI-generated responses and to have your messages used for customer service and recordkeeping. Message and data rates may apply. Message frequency may vary. Reply STOP to opt out.
STOP-family keywords
STOP-family keywords are matched case-insensitively as whole words. A clear keyword-only reply from the opt-in list is required before non-essential SMS; an arbitrary reply never silently grants consent. The full program, including HELP and INFO, is documented on the SMS page.
STOPSTOPALLUNSUBSCRIBECANCELENDQUITOPTOUTREVOKE
On receipt of a STOP-family keyword, the system replies with You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe. and marks the number opted out across every pipeline that shares the consent ledger.
See the Terms and Privacy Policy for legal and data-handling context.
Vertical guardrails
- Dental — appointment hygiene, recall cadence, intake scripts tuned to the front desk.
- Legal — conflict-aware intake and intake-to-matter handoff tuned for Clio and Lawmatics.
- Real estate — speed-to-lead, qualification, and routing for Follow Up Boss / KV Core / WiseAgent.
- Contractor — emergency triage and job-routing scripts for Housecall and Jobber.
- Healthcare — appointment-driven intake for Dentrix, EzyVet, Mindbody, and WebPT.
- Accounting — bookkeeper-friendly qualification and QuickBooks Online handoff.
- Salon, spa, and med spa — after-hours walk-in inquiry, no-show recovery for treatment plans, and a clean handoff to Mindbody and Vagaro. See salon coverage →
- Auto repair — after-hours stranded calls, urgent-vs-routine branching, vehicle-aware intake (year, make, model, VIN last-6, mileage), and tow-in vs drop-off scheduling for independent repair shops. See /for/auto-repair →
Plays with the rest of your stack
No new silo. Use tools you already pay for.
A built-in CRM (A-CRM), fourteen external CRM connectors, Analese’s built-in calendar, and connections to calendars businesses already use on current paid Small Business and Large Business offers, plus two languages and secure hosted billing — so your team keeps the tools they already know.
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Built-in CRM (A-CRM) — pipeline, leads, contacts, tasks, calendar, documents, conversations, email marketing, analytics
A-CRM is the in-app CRM — ten modules, with every lead and pipeline deal inside the same dashboard as your calls. It is available as a$39.95/month add-on on any paid offer.
Optional add-on · $39.95/month · paid offers - 2
Connects to any of 14 external CRMs
HubSpot, Clio, Lawmatics, Follow Up Boss, KV Core, WiseAgent, Housecall, Jobber, Mindbody, EzyVet, Dentrix, WebPT, QuickBooks Online, Vagaro — with two-way contact support (push, pull, and search) plus a connection refresh path.
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Built-in calendar on every offer; outside calendar connections on paid offers
Analese’s built-in calendar is included with every offer. Current paid Small Business and Large Business call-volume offers support connecting a calendar your business already uses; Free includes the built-in calendar only.
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Connects to the tools around your team
Keep CRM contacts, bookings, caller details, and team handoffs aligned across the supported tools your business already uses.
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Secure hosted billing
Clear receipts and a simple plan change flow. Point customers at /pricing to pick a tier.
Ready to see it in your business?
Pick a plan. Go live in fifteen minutes.
Explore phone answering, calendar access, caller intake, CRM workflows, SMS, waitlist, voicemail summaries, and review-request capabilities. Current options follow monthly call volume: Small Business from $120/month and Large Business from $525/month; 1,000+ calls are contact-only. A-CRM is available as a $39.95/month add-on on any paid offer.