Review-Request Automation: Get More Reviews Without Chasing

The fastest way to get more reviews is to ask — once, the day after, by SMS, on the SMS-vetted contact list you've already built. Analese reads appointment completion from the calendar and the receptionist, then sends a single one-question review request. Reply STOP and you stop getting them, period. No separate opt-in flow to manage, no third-party review vendor, and no manual work for your front desk.

What you get

• One-question Google review request, with the shared disclosure on the first send.
• Same consent ledger as the rest of the SMS pipeline — STOP, CANCEL, END, QUIT, STOPALL, UNSUBSCRIBE all honored case-insensitively.
• Server-rendered STOP ack — the system replies with the same STOP_ACK string the rest of the SMS pipeline uses, and never texts that number again.
• Analese supports SMS follow-up and review-request workflows with consent and opt-out handling. See /pricing for current call-volume options.

How the dispatcher runs

1. 01The receptionist bookmarks an appointment as completed — through the daily-summary inbox, the dashboard, or the same completion hook that powers appointment verifications.
2. 02A trigger row flows to /api/review-request/trigger, which checks the customer's plan and the recipient's SMS consent ledger before dispatching anything.
3. 03A single one-question SMS goes out within minutes — the link points to the Google review flow configured for the business.
4. 04Reply STOP opts the recipient out across every pipeline that shares the consent ledger — same rule as the rest of the SMS pipeline.
5. 05Your team tracks review-request throughput in the daily summary email.

A buyer question: why a one-question SMS instead of a vendor?

Analese supports SMS follow-up and review-request workflows with consent and opt-out handling. See /pricing for current call-volume options.

A buyer question: what about reply rate?

Reply rates for one-question post-appointment SMS requests are usually in the 8–15% range when sent within minutes of the appointment being marked complete. The window matters: send within the day, not days later. Send to the customer's mobile, not a desk line. Send a one-question text, not a survey. That's the only shape Analese ships today, and it's the shape that hits the floor of the funnel.